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Job Description:

Job roles and responsibility:

  • Attend to enquiries, primarily incoming calls through the hotline or other channels such as email.
  • Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
  • Type of calls consist and not limiting to Concession related matters.
  • Filing of claims for customer.
  • Point to point enquiries from customer
  • Ensure proper recording of conversation with customer in the call centre system
  • Meet/exceed all individual and team key performance indicators (KPI) set by the management
  • Maintain a positive and helpful approach in interactions with all customers
  • Able to work during weekend and perform OT when necessary
  • Other ad hoc duties as assigned by Team Leaders or Supervisors


  • Mandarin-speaking
  • Have previous experience in call centre is highly preferred or customer service experience
  • A team player with good interpersonal and communications skills
  • Self-motivated and able to work independently with minimal supervision
  • We can take fresh candidates with a diploma

Interested candidates, please send your CV to Juhi,

We regret to inform that only shortlisted candidates will be notified.

Only Singaporeans need apply.

Job Requirements:


  • Diploma/Degree and/or relevant work experience
  • CEI certified
  • Must be currently based in Singapore

Key Skills

  • Good sales skills
  • Can do attitude
  • Commercial awareness
  • Excellent presentation and verbal communication skills
  • Good organizational skills

If you are interested to grow with TG Group, we want to speak to you! Please submit your CV to


  • Tenure: Permanent
  • Offered Salary: $2,800 to $7,000 (Basic) + Sales Incentives
  • Location: Central
  • Experience: Depending on role (as above)
  • Qualification: Diploma, Degree AND CEI