Job Description:

Job roles and responsibility:

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email.
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Type of calls consist and not limiting to Concession related matters.
• Filing of claims for customer.
• Point to point enquiries from customer
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements:

• Mandarin-speaking
• Have previous experience in call centre is highly preferred or customer service experience
• A team player with good interpersonal and communications skills
• Self-motivated and able to work independently with minimal supervision
• We can take fresh candidates with a diploma

Interested candidates, please send your CV to Juhi, ttsg@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

Only Singaporeans need apply.