Job Description:

Job roles and responsibility:

• Investigate applications received through Ticket Offices/CROs, AVM+, Online and CRC
• Authorize refund for all Claims before collection date
• Investigate cases pertaining to refund matters received from CCD and Operators
• Inform customers in cases of invalid claim/difference in claim amount before the collection date.
• Investigate refund disagreements raised by customers.
• Attend to enquiries from NETS pertaining to revaluation of Cepas cards.
• Attend to operators request for reports and enquiries on claims/cards
• Ensure that DRs are processed accordingly (cheque refund)
• Supervision of Operations Clerk: Supervise all job functions performed by OC, Refund,
• Ensure that assign tasks are carried out according to prescribed procedures and completed on time
• Monitor staff performance and provide guidance where necessary

Requirements:

• Good in numbers (i.e. O level Maths B4 and above) – please include Maths results in profile
• Confident to do callbacks in case need to call customers and explain why claims are rejected
• Preferably has number-based experience (i.e. Accounts receivable experience)

Working Hours:

• Office Hours

Interested candidates, please send your CV to Juhi, ttsg@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

Only Singaporeans need apply.