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Professional Domain

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Job Description:

Job roles and responsibility:

  • Investigate applications received through Ticket Offices/CROs, AVM+, Online and CRC
  • Authorize refund for all Claims before collection date
  • Investigate cases pertaining to refund matters received from CCD and Operators
  • Inform customers in cases of invalid claim/difference in claim amount before the collection date.
  • Investigate refund disagreements raised by customers.
  • Attend to enquiries from NETS pertaining to revaluation of Cepas cards.
  • Attend to operators request for reports and enquiries on claims/cards
  • Ensure that DRs are processed accordingly (cheque refund)
  • Supervision of Operations Clerk: Supervise all job functions performed by OC, Refund,
  • Ensure that assign tasks are carried out according to prescribed procedures and completed on time
  • Monitor staff performance and provide guidance where necessary



  • Good in numbers (i.e. O level Maths B4 and above) – please include Maths results in profile
  • Confident to do callbacks in case need to call customers and explain why claims are rejected
  • Preferably has number-based experience (i.e. Accounts receivable experience)


Working Hours:

  • Office Hours

Interested candidates, please send your CV to Juhi,

We regret to inform that only shortlisted candidates will be notified.

Only Singaporeans need apply.

Job Requirements:


  • Diploma/Degree and/or relevant work experience
  • CEI certified
  • Must be currently based in Singapore

Key Skills

  • Good sales skills
  • Can do attitude
  • Commercial awareness
  • Excellent presentation and verbal communication skills
  • Good organizational skills

If you are interested to grow with TG Group, we want to speak to you! Please submit your CV to


  • Tenure: Permanent
  • Offered Salary: $2,800 to $7,000 (Basic) + Sales Incentives
  • Location: Central
  • Experience: Depending on role (as above)
  • Qualification: Diploma, Degree AND CEI